top of page

Care Beyond The Chair Ltd - Privacy Policy, GDPR, Master T&C's 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the Services;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 6. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

  1. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at  carebeyondthechairltd@yahoo.com  

.We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@carebeyondthechairltd.com

​Care Beyond The Chair Ltd: Master Terms and Conditions
Last Updated: January 2026
These Master Terms and Conditions (“Terms”) govern the relationship between Care Beyond The Chair Ltd (“the Company,” “we,” “us,” or “our”) and any individual or entity (“the Client,” “you,” or “your”) purchasing our digital products, educational packages, or bespoke workshop services.
By purchasing a product or booking a service, you agree to be bound by these Terms.
1. Our Services & Educational Tiers
Care Beyond The Chair Ltd provides educational resources regarding mental wellbeing within the hair and beauty industry. Our offerings include:
1.1. Online Digital Packages
All digital packages include a non-exclusive, non-transferable license to access content for twelve (12) months from the date of purchase.
* Foundation Paper / Bronze Tier (£25): Access to the foundation guidelines on protecting mental wellbeing and professional contact directories.
* Silver Tier (£90): Includes the Foundation Paper plus advanced modules on communication skills and knowledge of common/complex mental illnesses.
* Gold Tier (£150): Our most comprehensive educational suite, including all lower-tier content plus advanced scenario-based learning.
* Managers’ Addition (£60 add-on): Available for Silver and Gold tiers. Includes specialized guidance on prioritizing staff wellbeing and updates on relevant UK legislation.
1.2. Bespoke In-Salon Workshops
Tailored training delivered on-site at your premises.
* Duration: 3 to 10 hours total (maximum 5 hours per day).
* Capacity: Fixed pricing applies for up to 10 participants. Smaller groups are welcome, but the cost remains the same.
* Content: Bespoke scenarios based on your specific salon policies and culture.
1.3. Introductory Workshops
One-hour introductory sessions charged at £20 per person, booked and paid via our online platform.
2. Access, Upgrades, and Restrictions
2.1. Online Viewing Only
All digital content is for online viewing only. To protect our intellectual property:
* Content is not printable and cannot be downloaded.
* You may not copy, record, or distribute any part of the online materials.
2.2. Account Security
Access is granted via a unique login. Accounts are for individual use only. Sharing login credentials with third parties is a breach of these Terms and will result in immediate termination of access without a refund.
2.3. The "Upgrade by Difference" Policy
Users on a lower-tier package (e.g., Bronze) may upgrade to a higher tier (e.g., Silver) by paying the price difference.
* Note: Upgrading does not reset the 12-month access clock. Your access expires 12 months from the date of your original purchase.
3. Professional Disclaimer (Critical)
Care Beyond The Chair Ltd is an educational provider, NOT a mental health professional service.
* No Medical Advice: The content provided in our papers, courses, and workshops is for informational and educational purposes only. It does not constitute medical advice, diagnosis, or treatment.
* No Practitioner Relationship: Engaging with our services does not establish a therapist-client relationship.
* Seek Professional Help: Users should always seek the advice of a qualified healthcare professional or mental health practitioner regarding specific health concerns. We are not liable for any actions taken or not taken based on our educational content.
4. Financial Terms & Cancellations
4.1. Digital Sales
Due to the immediate delivery of digital content, all online sales (Bronze, Silver, Gold, and Managers’ Additions) are final and non-refundable.
4.2. In-Salon Workshop Cancellation
* Client Cancellation: If you cancel within 24 hours of the scheduled start time, a cancellation fee of 50% of the total cost is payable.
* Rescheduling: Clients may reschedule a workshop a maximum of two (2) times with sufficient notice.
* Company Cancellation: We reserve the right to cancel/reschedule at any time. In such cases, the workshop will be rescheduled at the earliest convenience with no penalty to the Client.
4.3. Introductory Workshop (£20) Policy
* Refunds: Available only if cancelled 48 hours before the booking.
* Rescheduling: Allowed one time only, provided 48 hours' notice is given.
5. Insurance & Liability
Care Beyond The Chair Ltd maintains full Professional Indemnity and Public Liability Insurance. Our total liability for any claim arising out of the provision of Services shall be limited to the total fee paid by the Client for that specific Service.
6. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
7. Contact Information
For support, upgrades, or workshop bookings:
Email: carebeyondthechair@yahoo.com
 

​

Care Beyond The Chair Ltd: GDPR & Privacy Notice

1. Data Controller

Care Beyond The Chair Ltd ("we," "us") is the data controller. We are committed to protecting the privacy of all students, stylists, and managers.

2. Information We Collect

We collect personal data (name, email) and "Special Category Data" (information regarding mental wellbeing and personal Wellness Action Plans).

3. Purpose of Processing

We process your data to:

• Provide access to online educational materials.

• Facilitate bespoke in-salon workshops.

• Assist in the creation of personal Wellness Action Plans (WAPs) to support your mental health in the workplace.

4. Sharing Your Information (The Wellness Action Plan)

Confidentiality is a core principle of our service. However, the following applies to Wellness Action Plans:

• Agreed Sharing: Where a WAP is created as part of a workplace support initiative, we may share the results/content of that plan with your designated Manager or Employer.

• Consent: This sharing will only occur where it has been explicitly agreed upon by you during the creation of the plan.

• Purpose of Sharing: The intent of sharing is to ensure your employer can implement the necessary adjustments and support systems identified in your plan.

• Legal Obligation: We may also share data without consent if we believe there is a direct risk of serious harm to yourself or others, or if required by law.

5. Data Storage & Security

• Your data is stored securely on encrypted servers.

• We only retain your data for as long as necessary to provide our services or for a maximum of 3 years following the expiry of your 12-month license, unless a longer period is required for insurance purposes.

6. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of the data we hold about you.

• Rectification: Correct any inaccurate information.

• Withdraw Consent: You may withdraw your consent for us to share your Wellness Action Plan at any time. Note that this may limit the support your employer can provide.

• Erasure: Request that your data be deleted ("the right to be forgotten").

7. Data Breaches

In the unlikely event of a data breach, we will notify the Information Commissioner’s Office (ICO) and affected individuals within 72 hours where required by law.

8. Contact

For any data-related queries or to exercise your rights, please contact our Data Protection Lead at: carebeyondthechair@yahoo.com

bottom of page